ACCESSIBILITY STATEMENT

1. Our Commitment to Accessibility

At Al Samily LLC, we believe that inclusive access to information is essential to sustainable progress. We are committed to ensuring that our Website (www.alsamily.com) is usable by everyone—regardless of age, ability, or technology.

Our goal is to make all digital content perceivable, operable, understandable, and robust in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as published by the World Wide Web Consortium (W3C).

2. Scope of This Statement

This statement applies to all web pages, documents, and interactive features maintained under the domain www.alsamily.com.
It covers visual and functional components including text content, images, navigation menus, forms, and embedded media.

Third-party platforms or content that we link to (such as social-media feeds or external documents) are subject to their own accessibility standards.

3. Accessibility Standards and Best Practices

To achieve digital inclusivity, Al Samily follows recognized standards and guidelines, including:

  • WCAG 2.1 AA – ensuring content is perceivable, operable, understandable, and robust.

  • ISO 40500 – the international standard for web accessibility.

  • WAI-ARIA 1.1 – Accessible Rich Internet Applications for screen-reader compatibility.

  • Best practices for responsive design and keyboard navigation across modern browsers and devices.

4. Measures We Take to Ensure Accessibility

Al Samily implements a combination of technical and organizational measures to maintain and improve accessibility:

  1. Accessible Design and Code: Semantic HTML, structured headings, and ARIA labels for assistive technologies.

  2. Alternative Text: Descriptive alt attributes for images and icons.

  3. Keyboard Navigation: Full navigation and form interaction possible without a mouse.

  4. Contrast and Color: Foreground/background ratios meeting WCAG AA minimum (4.5:1 for text).

  5. Scalable Typography: Fonts resizable to 200% without loss of functionality.

  6. Captions and Transcripts: For videos or audio published on the Website.

  7. Error Identification: Clear instructions and error messages on forms.

  8. Consistent Navigation: Predictable menus and layout across all pages.

  9. Mobile Optimization: Responsive design tested on phones and tablets.

  10. Continuous Monitoring: Periodic automated and manual accessibility audits.

5. Continuous Improvement

Accessibility is an ongoing process, not a one-time project. We:

  • Conduct regular WCAG compliance scans and user testing;

  • Include accessibility in our design and development workflows;

  • Engage third-party auditors to validate our compliance; and

  • Train staff to create accessible digital content and documents.

6. Known Limitations

While we aim for complete compliance, some areas may present temporary limitations:

  • Older PDF documents or legacy images may lack complete metadata or text alternatives.

  • Third-party videos embedded from external platforms may not offer full caption control.

  • Occasional layout variations may occur on less common mobile devices or browsers.

We are working to address these issues in upcoming updates.

7. Compatibility with Assistive Technologies

Our Website is designed to be compatible with:

  • Screen readers (JAWS, NVDA, VoiceOver);

  • Keyboard-only navigation tools;

  • Speech-recognition software; and

  • Browser zoom and custom style settings.

We regularly test on the latest versions of Chrome, Safari, Edge, and Firefox.

8. Feedback and Contact

We welcome feedback from users with disabilities or assistive technology needs. If you experience any difficulty accessing content or wish to suggest improvements, please contact us:

Accessibility Coordinator
Al Samily LLC
6th Floor, Meydan Grandstand
Meydan Road, Nad Al Sheba, Dubai, U.A.E
Email: hello@alsamily.com
Phone: +971 (0) — during business hours 09:00–18:00 (GST)

We aim to acknowledge feedback within five business days and provide a resolution within 15 business days where possible.

9. Alternative Formats and Assistance

If you require information in an alternative format (e.g., large print, plain text, audio file, or accessible PDF), please let us know. We will make reasonable efforts to supply the material in the format you prefer at no extra cost.

10. Legal Compliance and Regulatory Framework

This Accessibility Statement reflects our commitment under applicable laws and standards, including:

  • UAE Federal Law No. 29 of 2006 (Protection of the Rights of Persons with Disabilities);

  • Dubai Smart Government Accessibility Guidelines; and

  • International Best Practices (WCAG 2.1 AA).

We review legal developments annually to ensure ongoing conformity.

11. Training and Governance

Accessibility is embedded in our corporate governance. We:

  • Designate an internal Accessibility Coordinator responsible for policy oversight;

  • Integrate accessibility requirements into vendor and developer contracts;

  • Provide training for employees involved in content creation; and

  • Evaluate accessibility metrics as part of website performance reviews.

12. Continuous Monitoring and Testing

Our accessibility program combines automated testing tools (Lighthouse, axe, WAVE) with manual reviews by trained testers.
Testing occurs quarterly and after significant website updates. Issues are tracked through an internal remediation plan with defined timelines and responsible owners.

13. Third-Party Content and External Platforms

While we strive for accessibility throughout, some third-party applications or content hosted on external platforms (such as videos or data visualizations) may not fully conform to WCAG 2.1.
We review and select vendors that share our commitment to inclusivity and require accessibility warranties in their agreements.

14. Accessibility of PDFs and Documents

All new PDFs and downloadable documents are produced in accessible formats with:

  • Tagged headings and reading order;

  • Selectable text (no scanned images of text); and

  • Proper contrast and font legibility.

Legacy documents are being reviewed and converted progressively.

15. Statement of Partial Conformance for Legacy Content

Some older pages and archived materials created before 2025 may not yet meet the latest WCAG standards.
We retain them for transparency and historical reference but plan to update or replace non-compliant elements over time.

16. Reporting Accessibility Issues

If you believe you have encountered an accessibility barrier that prevents access to information or services, please notify us with:

  • The page URL or section where the issue occurred;

  • A description of the problem and device/browser used; and

  • Your contact information (optional) for follow-up.

Your feedback helps us prioritize remediation and improve the experience for all users.

17. Review Cycle and Policy Updates

This Accessibility Statement is reviewed at least annually or whenever material changes are made to the Website’s design or functionality.
Updates will be published on this page with a new effective date.
Where required, stakeholders and users will be notified of significant changes.

18. Acknowledgment

By using our Website, you acknowledge Al Samily LLC’s commitment to digital accessibility and agree to cooperate in helping us maintain an inclusive online environment. We value your feedback and partnership in creating a platform that serves everyone equally.